Touch Of Modern
Reviews and Complaints
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompany has completely gone silent
- Have always liked the products
- Customer support is silent and unreachable
Preferred solution: Deliver product or service ordered
User's recommendation: Be very, very careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Anchorage, AlaskaResolved: Changed email address have had several strokes have not received my order have no order number
Company fixed the issue and I have been provided with full refund.
Not yet they want order number and I don't know it
- Great products
- Cant reach by phone
Preferred solution: Deliver product or service ordered
User's recommendation: Can't reach by phone! Make sure you have help if you can't text!
Refund credit
- No answer to fix
- Response
Preferred solution: Full refund
User's recommendation: Don’t order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong item received - no response from the company!
This is what came in on 4/27/2022:##- Please type your reply above this line -##I'm very sorry, but I am unable to assist with this request. What I can do is escalate this for you to our team who can help with this.Please note that we are experiencing longer than usual...
Update #1:OK, a short time after submitting my initial review here, I got an email from Julia at ToMo stating that they never got any complaints from me... Funny!I immediately replied attaching the older complaint emails that I submitted and got auto response back, as...
Same frame, but completely unusable to me because of the size. I notified the company using the app (on 3 different occasions, as well as left a VM for customer service.
No response whatsoever! Stay away.
- Convenient
- There is no customer service
- Cannot contact touchofmodern
- Stealing my money
Preferred solution: Let the company propose a solution
User's recommendation: Stay away - you are better off getting the same item elsewhere...
Tom is stealing my money
User's recommendation: Don’t buy from touch of modern
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami Beach, FloridaThe worst customer service ever!
Preferred solution: Full refund
User's recommendation: Do not buy anything from this company!
Received the wrong product
Do notDONot only was it the wrong product, it came with the original packing slip. This slip stated one pair of brown boots size 7 brown lace up which was my actual order.
I opened the package to find a Grey wool coat.I messaged Julia who was the one that answered my original complaint.Julia said that I .would get a store credit for the whole amount. I returned with I do not want a store credit because I was never going to order anything fromTOMO ever again. I stated that you need to check your employees, they are totally incompetent to pack the wrong item and with the right packing slip.
I also said to credit my card. I am still waiting for the return voucher
>
User's recommendation: DO NOT BUY FROM TOMO YOU ARE NOT SURE IF YOU WILL GET WHAT YOU WANT
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Bellevue, WashingtonOrder wrong and not responding to email requests
User's recommendation: Do not use them tell they improve their customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaDoesn't pay vendors
Preferred solution: Payment for 3 outstanding invoices
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Broken Arrow, OklahomaResolved: Damaged product
Company fixed the issue and I have been provided with full refund.
- There is no customer service
Preferred solution: An undamaged product that I ordered
User's recommendation: Do not order from here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hazle, PennsylvaniaItem not arrived
Preferred solution: Full refund
Wow!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Huntsville, AlabamaOrder
Preferred solution: Deliver product or service ordered
User's recommendation: Phone number
No order received, won’t respond to email inquiries.
User's recommendation: Don’t shop here!! It’s a rip off!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective product and it has been five weeks with no word back from them
Defective product and it has been five weeks with no word back from them... I bought a showerhead from them the one that is supposed to make you feel like it's raining well I used it all of 10 times before it popped and I do not have high water pressure... what could've been a masterpiece of a showerhead is poorly designed And for the price of it I would think that they could pretty much give me my money back or give me something different but right now as it stands nothing I have said absolutely nothing in response to multiple emails and inquiries about this I've been a customer for a very long time this might very well be the end of it
Preferred solution: Let the company propose a solution
User's recommendation: Steer clear of them they don't seem to care not like they used to at least
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