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1.8

Their return policy is store credit, no refund. An item arrived that was not as advertised.

It was simply poor quality. There were no return instructions. I emailed the company and was told that no refunds are given, only store credit. Once I use up that credit, if it ever materializes, I will kiss them good bye.

I don't see how an e-commerce company can exist with this type of policy. One more thing, I never got an an acknowledgement of my order.

From now on I'm sticking with Amazon Prime. Too bad Touch of Modern didn't copy the Amazon model.

Reason of review: Poor customer service.

Monetary Loss: $35.

Preferred solution: Full refund.

Touch Of Modern Pros: Modern design.

Touch Of Modern Cons: Quality of product, Not as advertised.

Location: Newburyport, Massachusetts

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Maybe read more carefully before purchasing, or look up a review for the product you are about to by. It clearly says on all of there product pages that all sales are final, you can't complain about them not accepting a return.

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