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2.1 Based on 100 reviews
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  • Customers like
    • Modern design 9
    • Price 5
    • Product selection 4
  • Customers don't like
    • Customer service 19
    • Poor quality of product 7
    • Shipping 6

This is my first order with Touch of Modern. They're website looks amazing, but if you want to order and have by Christmas, go somewhere else. Nowhere on the website does it say it will take 4-6 weeks before your order is sent. They're saying my order will not be received by Christmas. Apparently they have to wait until the sale ends before they place your order. I was told it could take anywhere from 1 - 12 weeks. To me that's poor customer... Read more

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I order a camper shoe it's look like they don't care about the product even the price was reasonable plus it took for ever to ship they could do better Read more

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Ordered a watch two months ago and haven't received it. I knew they take forever and I was okay with it but they just flat out lie. They use a sketchy company called Newgistics to track their shipments and they are just made up. Mine says my shipment began at a city near me and then went to California and then Nevada and then back to Indianapolis to be delivered to me. Now it says it had arrived at my local usps two days ago and they do not have... Read more

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I ordered what was supposed to be a 3-D light up classical car, i paid $70.00 dollars for it and i recieved and it was a 1 dimensional etched thin piece of plastic.And the base of it wasnt even the color in the pictue . IT LOOKS LIKE SOMETHING YOU COULD BUY FOR 4 OR 5 DOLLARS AT ROSS !!! SO MESSED UP !!

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This company advertises one thing and then sends something completely different. They're much more expensive than anywhere and end up sending inferior products to your home if they send them at all. Then when you try to reach customer service, they will not return calls or reply back at all and when they do reply, it's to tell you that your item is not refundable.

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Order a total of 9 items, 3 show delivered when they were not. Refunded 2, attempted to re ship the other one and had another outstanding. On the delivery status it showed it arrive in my city 5 days ago but not delivered to my address, after countless emails telling them that USPS has not deliver my product again, they keep on telling It has to be detertimed the product is lost. Are you serious, you think after arriving at my location and not... Read more

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I have ordered a few things from TOM.. It has taken over 3 months to receive items and one of the items I did receive I never even ordered. I was informed my TOM that the shipping warehouse had an issue. But no refund and or no update as to if and when I would get the actual item I ordered. Now I am not able to get any response at all from customer service with any info. At this point they should just refund the money. I am going into... Read more

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Very disappointed with this company. Ordered a knife and the site said 4-6 weeks shipping. Ridiculous but ok. After two months have up and had visa do a charge back so no harm done. They have no customer service. Impossible to contact them.

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Purchased the Neil Barrett Garrison Messenger Briefcase. The main reason I bought this item is because it was advertised as, "Material: leather." I'm sorry to say that the main bag components are not made of leather. It is clearly vinyl/synthetic. Very disappointed at this false advertising. Read more

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Purchased the Neill Barrett Garrison Messenger Briefcase. He main reason I bought this item is because it was advertised as, "Material: leather." I'm sorry to say that the main bag components are not made if leather. It is clearly vinyl/synthetic. Very disappointed at this false advertising. Read more

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