Anonymous

Fake watch?

I bought a Frederique Constant Healey Vintage Rally Chronograph back in August 2016. I wore the watch once and put it on a watch winder.

I just recently pulled the watch off the watch winder and noticed that the watch does not work anymore. I have a couple of more automatic watches and have wore them more often and they run perfectly. I wonder if Touch of Modern has framed me with this Frederique Constant watch as this is not normal for an automatic watch to stop working all of the sudden. I cannot think of anything else than a fake watch.

Any advice on how to proceed against this company?

Roger V. - Montreal, Canada

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Loss:
$764
Reason of review:
Damaged or defective
Anonymous

Short Review on March&nbs-04:00;30,&nbs-04:00;2017

I will never order from T.O.M. again . I ordered several items and of course the 2 that each cost $100.00 plus was totally wasted money. One doesn't work the other toy can't use and would they take either utter back? NO THEY WOULDN'T. PATHETIC BUSINESS
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Reason of review:
Damaged or defective
Anonymous

I can't purchase or see products

I can't see or purchase anything without logging in first? well you lost my business before you had my business. sign up with facebook or log in? no. Try adding the option "sign in as a guest" as well as "Purchase as a guest". Now I will delete your ads on facebook as well. Below is just bable to get my one hundred words in. i am peeling eggs and making paste so that children in chili can eat something other than chili. o I i I am the with thee the the the the the the the the thet he the the the the the the eel th
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Reason of review:
Bad quality
1 comment
Guest

I did the same!!!!!

Anonymous

Touch Of Modern Shipping Service Review

Slow shipping. Took over a week before the merchant even started to process my order. Honestly *** website
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Reason of review:
Order processing issue
Anonymous

HORRIBLE CUSTOMER SERVICE

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I ordered two items one on 12/5 and the other on 12/12. The item ordered on the 5th was due on the 26th of December.

After not having any update for 10 days I sent an email to find out where my package was. They updated the information saying I would get the package on 1/02/2017. I later got an update saying that same package would arrive around the 10th of January. I then contacted Touch of Modern to see if I could get my item on the original date promised.

They then informed me that the package wouldn't arrive prior to January 20,2017 !!! I then told TOM that I wanted to cancel my orders. No response. I sent two emails and left two phone messages.

No response!!! I called my bank and cancelled the payments to TOM. Days later I was contacted by TOM and they cancelled the second order but the first order which was scheduled to arrive 3 to 5 business days after 1/20/2017 could not be cancelled!!!

You can't cancel an order that I won't get for a month???? Touch of Modern may have some wonderful items BUT it is not worth dealing with their HORRIBLE service!!!

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Reason of review:
Poor customer service

Preferred solution: Do not ship any of order!!'

1 comment
Guest

Did you ever get your order

Muskaan Ijp

Touch Of Modern - Shipping Service Review

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Updated by user Jan 16, 2017

When I contacted them about the "3-4 weeks" shipping, this was the response:

"Unfortunately, we do not have certain merchandise in stock at our warehouse. Once the sale has ended we then place an order with the designer.

Sometimes these items are made when we place our order and sometimes they are ready to be shipped out. Then once the items are on their way to us we then ship to you.

This can be a lengthy process which is why generally we ask that you allow us 3 to 4 weeks for any incidentals that may occur."

So they're selling stuff they don't have (and may never get). Sounds like fraud.

Updated by user Jan 14, 2017

And I don't necessarily want to be contacted by them, but this website doesn't give you the "don't care" option.

Original review Jan 14, 2017
I'd say overall that I give TOM the thumbs down. The website is appealing, but that's about the only thing to it. They send too many emails and stuff is available on eBay for the same or lower price. But the worst thing about it is you pay top dollar for painfully slow shipping and processing. I just spent $240 which includes $25 shipping two small items and who knows when I'll get them. I submitted my order a few days ago and just yesterday received a confirmation that it's being processed. Not sent. It's really painfully slow.
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Pros:
  • Something
Cons:
  • Loooong delay
  • Something
Reason of review:
Order processing issue
Anonymous

Purchased Omega Speedmaster Watch

The watch arrived fine, ran alright, the bracelet needed some tweaking. A few months later, one of the button pushers broke.

brought to Omega factory for service, lots of issues. Watch authentic, but no word or guarantee on condition other than photos. If you examine the photos carefully, you can see corrosion on buttons, damages to faces and bezels, etc. Buyer beware.

My Speedmasterr will be ok, at additional $1000 cost with Omega, and still needs a new bracelet (price? $1750).

Should have purchased at retainer who restores prior to sale and saved myself the trouble. Used Swiss timepieces should not be purchased in the blind.

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Reason of review:
Bad quality
2 comments
Guest

I thought that they would provide aftermarket warranty support for many of their mechanical watches? This is definitely true for their new watches (sold as "new/store display"), but isn't there some provision for used watches as well?

Guest

Thank you for this review. Was going to buy a Omega Speedmaster but then I ran into this.

Not going to buy from Touch Of Modern now.

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Anonymous
map-marker Wichita, Kansas

Buyers Baware

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Touch Of Modern - Buyers Baware

This company sent non-functional product and doesn't refund..don't return calls on there listed toll free number , left multiple massages. Decided to email after waited for so long and then received email reply few weeks after , indicating they are not a call center and they don't refund.

They intentional sent non-functional products wasted times to respond or no respond on telephone , then no refund is provided.

Products are made in China with low quality components , just made for cosmetic looks and lies on adds indicating false features. Company look like a garage internet business in the US and ship fake products from China with no refund only maybe exchange for others faulty products.

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Loss:
$130
Pros:
  • Unique products i cant get in most stores and low pricing
  • Initial function on the product
Cons:
  • No respond for weeks
  • No customer service
  • Doesnt return call
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

The reason behind all these complaints

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the warehouse is full of a bunch of kids with zero to none experince in handling a tape gun and a box cutter they go through a temp agency called staffmark and cornerstone on the ad they say it requires a drug screening just like every other temp agency and warehouse do, but they do NOT they do NOT run background checks they'll hire just about anyone everyone goes in high or gets high during breaks some employees have even gone in drunk touch of modern is not a good warehouse and they don't care about the customers like they say they do they'll give you any item that close to the one you ordered if it isnt in stock
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Reason of review:
Poor customer service
Anonymous

2nd quality products at sky high prices

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Purchased a spring-assist pocket knife as I have difficulty using my left arm and hand. Yes, the knife had a button, but pressing it did nothing.

There was no spring and no assist. It was just a plain pocket knife, except 400% more expensive than a similar non-spring assist knife. Then you see the purchase is "Final Sale - No returns", which is apparently code for " you are buying a piece of ***'". If you look at their site, they talk about how their product are guaranteed authentic.

They may be authentic, but they are not 1st quality.

The are selling the factory rejects and representing their value as if they were 1st quality. Buyer Beware!!!

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Loss:
$43
Pros:
  • Interesting products
Cons:
  • Defective products
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous

Shipping is Awful

Paying almost $20 for small products that can take up to a month to be delivered is unreasonable. Wish I noticed the shipping times before I purchased anything from here.

Next time I will keep checking up on Touch of Modern's products and purchase from Amazon or other retailers with a better shipping system. I have purchased from them before and found products shipping a little faster but I think generally everything takes a pretty long time for some reason. I don't have a 100 words worth of criticism so I will just keep trying until your counter thingy reads 100 words.

today I ate a chicken salad for lunch and it was good. Ok this was 100 but you re still not letting me submit.

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Reason of review:
Problem with delivery

Preferred solution: Price reduction

Anonymous
map-marker Iowa City, Iowa

Not bad, but could be better!

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Touch Of Modern - Not bad, but could be better!
Touch Of Modern - Not bad, but could be better! - Image 2
Touch Of Modern - Not bad, but could be better! - Image 3

I've purchased several items from TOM. A bracelet which I wear all the time made from onyx/fossil and stainless clasp...it is a beautiful piece, no problems.

I bought a ring, a pen box (which I use for my Straight Razors) and a knife as well. Knife is made in China, but it was only 15.00 and looks great, and works great. Box is made in China as well, but looks pretty awesome. The ring had a small blemish in the side but still looks great.

Just be forewarned, most of these items are made overseas and are cheap. If you NEED to talk to someone at Touch of Modern..call the number and leave a message on the VENDOR option.

I also emailed them and they got back to me within a couple days. Considering I only spent under $100 for all these items, it's still a deal, But you can also search online for the same products and probably find it cheaper.

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Reason of review:
ok items
Anonymous

Touch of Modern - HORRIBLE Customer service

I ordered some items from Touch of Modern in mid December. I was promised a delivery date of 3-5 weeks. After 6 weeks and no delivery I inquired about my merchandise. After getting a complete run-around as to where my merchandise is - they said it was delivered. After an additional 2 days of working to prove it was not delivered, they simply issued a credit for the merchandise that was "supposedly delivered". No apology for the inconvenience, not willing to order a replacement - nothing. I will not ever order from this company again. In hind site, I see that several others have had a bad experience with this company... hopefully my post will help others from making the same mistake I did in placing an order.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Must sign up

You cannot even view what they have to offer without giving them personal information. They lost me as a potential customer...thier rational even costco makes you present membership card is BS, if you ask costco they'll gladly let you browse. You cannot close the screen and see anything. A company that controlling is not to be trusted, and based on reviews I would steer clear. And I need to keep typing here to make 100 words so this should finally be complete...Nope now its complete, Okay 100 words is way too much, so stop reading and maybe this site is whats not worth reading . microsoft word says I had 104 words before this sentance
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Anonymous

Touch Of Modern - Customer Care Review

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After waiting 40 minutes online for customer service, was told to leave my number and they would call me back. It is the next day and they still haven't called back. They did however send me an email stating that the product was no longer available. I ordered the product in November 2016 and now in late January 2017 they emailed me they would give me a refund. I guess if I'd forgotten about the order and not called they would've just kept my money and not sent the merchandise at all. They have the worst customer service of any company I have ever seen.
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Reason of review:
Return, Exchange or Cancellation Policy
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