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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
1 comment

So I decided to buy a gift for my wife through this online "company" and they still have yet to send it. I emailed them and they don't even care to fix the issue.

I was supposed to have to product 2 weeks ago. What makes me mad is not knowing what I can do about this legally. I feel like they stole my money.

They mentioned there was a wholed up in customs but if thats the case why not email me that and tell me instead of having me track you down only to find out that my purchase hasn't even shipped. If this where any decent company they would offer a condolence or at least a warning of shipping problems.

Reason of review: Problem with delivery.

Monetary Loss: $40.

Preferred solution: I would like either a $50 gift to get my purchase for free.

I didn't like: Non delivery, Customer service.

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Assuming you paid by credit card, if TOM has not delivered by the time frame that they stated they would, you can put in a claim with your credit card company and they will retract the funds.

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