State: California City: San Francisco Clear all filters (22 of 349 reviews match)
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Touch Of Modern - Terrible

No response AGAIN...HORRIBLE THE WORST
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
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#1327605
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After waiting almost 2 months to receive my revolv'r lighter, it does not work. There are no instructions. Piece of crap. I reached out to them to get a refund, but the item says it cannot be returned. I receive many emails from them and have been intrigued by their...
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2.2
#1320813
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Touch Of Modern - Upset customer

I placed an order on June 23rd go my sons birthday on July2nd. I was told it would be delivered by the 2nd. He still has not received it.I received a confirmation email stating the order was placed. Order # 01229055250. Please call me at 440-476-0771. Thank you Mary Ellen Jamieson
3.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
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Value for money
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Website
#1301338
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I've tried for several days to contact them about my new Apothecary case that i received a week ago! Unfortunately one genuine part of this magnificent case was missing and that was THE KEY for opening the case. I have tried many times to contact them by phone or on...
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3.2
I didn't like
  • That anybody could answer me on the phone
#1268235
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I purchased a bbq from Touch of Modern. I was charged TWICE for my order, and when I called to complain they DID NOTHING. I had to call my bank to inform them of the double charge which they took off. Unfortunately, Landlord wouldn't allow me to have a bbq on my...
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1.0
I didn't like
  • Awful
#1267785
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Touch Of Modern - No answer

Not recieved order yet and no answer when contacted
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1217763
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Made a purchase for a watch, never came, when I verified my account , seems like they canceled my order , never advised me and ignore my 3 requests for follow ups...terrible customer service...ohhh and they constantly send info on stuff I can't even buy because I live...
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2.1
I didn't like
  • Customer service
#1216341
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I returned several items that did not fit and had $80 in credit with the TOM. Three weeks later I go to spend it, and I would be checking the site literally everyday for something to buy and I could see my credit, and it had been wiped out. I sent four emails, two...
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1.8
I liked
  • Products
  • Quality
I didn't like
  • Stealing my money
  • Returns
  • Shipping
#1207465
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I've been using TOMO for a couple of years now - have spent thousands on everything from watches to shoes to stuff for the house. In the beginning, it worked well. The selection is great and, in theory, the product is good. The issue is that they are not transparent at...
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2.0
I liked
  • Products and prices
I didn't like
  • Business practices
  • Length of time to
  • Slow delivery
#1201143
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Contact Touch Of Modern

Mailing Address:
TouchOfModern Inc.
329 12th St
San Francisco, California 94103
United States
Phone:
(415) 230-0750
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They missed the first deadline for delivery of five weeks which is astonishing in this day and age. After an email exchange with customer service they said that the delivery would definitely come. They then missed the second deadline of four weeks. The claimed that the...
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1.4
#1188523
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