Touch Of Modern Phone Numbers and Emails

Toll-Free Number:

  • (888) 868-1232

Customer Service:

  • (415) 230-0750

Touch Of Modern Email:

hello@touchofmodern.com
Is this your business?
PissedConsumer Club

Contact Information

Touch Of Modern Website:

Touch Of Modern Help Center:

Corporate Office Address:

Touch of Modern
1025 Sansome St,
San Francisco, California 94111
United States

Touch Of Modern Customer Service Reviews

1.4 / 5
Bad
Linda P Brk
Looking for my package
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

There is no customer service! I emailed 3 times, tried calling a handful of times, but no answer.

This company is a scam. Don't use it .

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Guest-5613092
Customer Service
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Ordered an item on January 1, 2024 and received a shipping date of February 5. It is now Feb.

10 and no notification of shipping. The "hello@***.com" email doesn't work.

Had two emails returned as "undeliverable." Called their 888 number and it's a recording telling you to email them at the aforementioned email address which doesn't work. Their customer service is terrible.

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Guest-5535193
A order thats late coming
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

How come we can order a nice product from a unique company (TOUCH OF MODERN) and the delivery service takes so long but when you order from Amazon you can have it the next day? Im trying to surprise my family but I have no clear idea of when the product is coming. This is very poor customer service after spending hundreds of dollars.

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Lawrence Y Hxs
To exchange a puffer jacket for a larger size
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I tried to call their customer service number and was immediately referred to another company, supposedly helping with electronics for the tune of $46. After I settled that fiasco, I will try again to reach them. I doubt seriously Ill ever purchase from this company again.

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How Good is Touch Of Modern's Customer Service?

Lady Ydr
Lady Ydr
Feels Satisfied | Oct 12, 2023

All ways go but not this time

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Khaleed Vvw
Khaleed Vvw
Feels Disappointed | Sep 22, 2023

not happy

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Monie Rfh
Monie Rfh
Feels Disappointed | Sep 06, 2023

I made a purchase with Touch of Modern on the 3rd of August 2023. After not receiving any updates regarding my purchase, I decided to reach out to them regarding the purchase. I have not received any feedback or updates regarding my purchase. I have sent more than four emails. In addition, the numbers that's provided by the company, does not connect you with a live person. In my opinion, this is not how a reputable company is supposed to treat its customers.

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Maddon Pii
Maddon Pii
Feels Disappointed | Jul 29, 2023

Placed order over 3 weeks a ago . Still hasn't shipped. But of course they took my money , won't respond to any emails and has no number to call. complete scam

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Anthony T Kao
Anthony T Kao
Feels Disappointed | Jul 10, 2023

Horrible, unprofessional, Phone contact number is bogus. Still have no response after numerous attempts! Took my money and never delivered!

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Aaron H Mvr
Aaron H Mvr
Feels Disappointed | May 21, 2023

You suck I haven't Bern able to reply through your app in weeks and not only have you not shipped my movado watch but I am unable to find anyway to track it or find where it is or when it will be shipped because of your *** up app and *** poor customer service

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Summary of Touch Of Modern Customer Service Calls

2.6K TOTAL
CALLS
01:55 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Touch Of Modern?

Shipping and Delivery Question:

  • “Ordered two items 12/24/23, did not arrive.”
  • “Wrong item sent”
  • “Missing order”

Request for Information Question:

  • “Questions about an order”
  • “Order confirmation”
  • “Looking for my package”

Product/ Service Question:

  • “Very disappointed with my product”
  • “To place an order and did not receive it”
  • “Received damage product”

Return/ Replace Question:

  • “Returns”
  • “To exchange a puffer jacket for a larger size”
  • “Credit from a return to apply on a purchase I want to make”

Payments and Charges Question:

  • “Fraud complaint”
  • “Trying to see who they are and why I'm I being charge”
  • “Charge issue”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Order cancellation”
  • “Cancel order”

Account Question:

  • “Can't login”
  • “I forgot to submit the complete address on my purchase”
  • “Unable to access my account”

Refund Question:

  • “Refund”
  • “My refund”
  • “I desperately need a refund for a product I didn't intend on purchasing”

Staff Question:

  • “*** poor service. Orders over month late. Using my money ..no product.”
  • “Customer service”

Cards Question:

  • “To see if I can pay by card from the uk and get delivery to canada”
  • “My card won’t go through”
  • “Item on my card I did not order”

Website/ Application Question:

  • “Application status”
  • “Having problem with your web site”
  • “Advertised product not on website”

Other Question:

  • “Because contacting with e mail is a joke”
  • “Merchant”
  • “I need some info on my past purchases on my visa”

About

Summary

Touch of Modern is an online service specializing in design things from all over the world. The company was created in 2012. Customers can find a lot of exclusive things on the company’s website. There are such products as watches, lanterns, furniture. Even men’s underwear and silk covers are presented there. Touch of Modern can help every customer to decorate house with a great taste. ToMo offers up to 70% off for the products of new designers. Every client gets $20 discounts if invites a friend to buy something. A friend if offered $10 off during the first purchase.

Touch Of Modern reviews and complaints

Touch Of Modern is ranked 591 out of 3768 in E-commerce category

Area Served

USA

Payment Methods

VISAMasterCardAmerican Express

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