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1.5
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
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I ordered a lamp and the glass was covered in scratches. I asked to return the item and all I got was an automated response saying no returns are accepted unless the package is unopened.

WTF?? How am I supposed to know the item is damaged unless I open the package. Additionally, the lamp was much lower quality than the photos in the listing indicated, scratches aside. Whoever photoshopped that thing had a field day.

Even after multiple attempts, I was never able to get in touch with an actual human being. Disgusting customer service.

Not the first time something like this has happened, either. Never shop here.

I didn't like: Customer service, Damaged products, Poor quality of product, Return policy.

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