Not resolved

Ordered two Moncler photos and ran them by the moncler authentication service and was told they are fakes. I contacted the company and have not hear a reply yet.

Moncler typically puts a serial number in all of their products and they have a website that you can go to and authentic them. Dear, Thank you for contacting Moncler.

We regret to inform you that the -----636FYBE AC Code is not an authentic Moncler product. Please note that we distribute our original products only through our flagship stores, a selected network of authorized shops and our official online store: If you would like to obtain a refund, we kindly suggest you to contact directly the credit card issuer used for the purchase (e.g.: Paypal, Visa, etc.).

Product or Service Mentioned: Photo.

Reason of review: Not as described.

Monetary Loss: $125.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Nov 20, 2017.
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