Touch Of Modern - HORRIBLE CUSTOMER SERVICE
I ordered two items one on 12/5 and the other on 12/12. The item ordered on the 5th was due on the 26th of December.
After not having any update for 10 days I sent an email to find out where my package was. They updated the information saying I would get the package on 1/02/2017. I later got an update saying that same package would arrive around the 10th of January. I then contacted Touch of Modern to see if I could get my item on the original date promised.
They then informed me that the package wouldn't arrive prior to January 20,2017 !!! I then told TOM that I wanted to cancel my orders. No response. I sent two emails and left two phone messages.
No response!!! I called my bank and cancelled the payments to TOM. Days later I was contacted by TOM and they cancelled the second order but the first order which was scheduled to arrive 3 to 5 business days after 1/20/2017 could not be cancelled!!!
You can't cancel an order that I won't get for a month???? Touch of Modern may have some wonderful items BUT it is not worth dealing with their HORRIBLE service!!!
Reason of review: Poor customer service.
Preferred solution: Do not ship any of order!!'.
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