217 views
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.7

I ordered two items one on 12/5 and the other on 12/12. The item ordered on the 5th was due on the 26th of December.

After not having any update for 10 days I sent an email to find out where my package was. They updated the information saying I would get the package on 1/02/2017. I later got an update saying that same package would arrive around the 10th of January. I then contacted Touch of Modern to see if I could get my item on the original date promised.

They then informed me that the package wouldn't arrive prior to January 20,2017 !!! I then told TOM that I wanted to cancel my orders. No response. I sent two emails and left two phone messages.

No response!!! I called my bank and cancelled the payments to TOM. Days later I was contacted by TOM and they cancelled the second order but the first order which was scheduled to arrive 3 to 5 business days after 1/20/2017 could not be cancelled!!!

You can't cancel an order that I won't get for a month???? Touch of Modern may have some wonderful items BUT it is not worth dealing with their HORRIBLE service!!!

Reason of review: Poor customer service.

Preferred solution: Do not ship any of order!!'.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Did you ever get your order

Touch Of Modern Reviews

  1. 314 reviews
  2. 178 reviews
  3. 88 reviews
  4. 31 reviews
  5. 34 reviews
Touch Of Modern reviews