I've ordered a keychain from them without any problem.
I recently ordered a glowing lightning charge cable from them, however when I received it in the mail (quite quickly for them!), I discovered that it was not functioning correctly. I immediately contacted customer support through email, and within the hour received a reply asking me if I wanted a replacement or a refund, to which I replied that I would love to have a replacement. Less than 2 minutes later this person replied and said that they would have one shipped to me.
I am confused by all of the complaints about customer service, I have been extremely pleased.
While I was writing this review I received an email (about 5 minutes after the email saying that they would have one shipped to me) covering my replacement
More Review Details
|Value for money|
|Exchange, Refund and Cancellation Policy|
What I liked
- Modern design
- Customer service
What I disliked
- Reason of review:
- Good customer service
- Product or service
- Glowing Charge Cable
- Review category
- Footwear and Clothing
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