Camden, South Carolina
0 comments
Not resolved

I've ordered a keychain from them without any problem.

I recently ordered a glowing lightning charge cable from them, however when I received it in the mail (quite quickly for them!), I discovered that it was not functioning correctly. I immediately contacted customer support through email, and within the hour received a reply asking me if I wanted a replacement or a refund, to which I replied that I would love to have a replacement. Less than 2 minutes later this person replied and said that they would have one shipped to me.

I am confused by all of the complaints about customer service, I have been extremely pleased.

While I was writing this review I received an email (about 5 minutes after the email saying that they would have one shipped to me) covering my replacement

Review about: Glowing Charge Cable.

I liked: Price, Modern design, Customer service.

Review #744059 is a subjective opinion of a user.

5.0
Exchange, Refund and Cancellation Policy
Value for money
Customer service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Good customer service / Not specified
Preferred solution Not specified

Had an Experience with Touch Of Modern?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Touch Of Modern - Review about Officina Del Tempo Watch from Strongsville, Ohio Touch Of Modern "I wished I had done my homework before ordering an Italian Watch for my husband from TOM. When it arrived two days later it was missing a second hand and..." Read more Touch Of Modern - PROBLEM!! Touch Of Modern "AS long as you received what you want, then fine even if it is little expensive than other. But when you received items, either defect, not as expected or broken then..." Read more Touch Of Modern - Bad Experience Overall Touch Of Modern "When ordering some really nice "looking" shirts, it gave the neck size but that is all. I foolishly ordered and sure enough, with a 17" neck I received a size..." Read more Touch Of Modern Shipping Service Review Touch Of Modern "Despite the product I purchased being in the "holiday sales", ordering on December 2nd, and the ordering form saying shipping within 1-2 weeks, I will still not recieve the product..." Read more Interstate National Dealer Services. Inc. does not honor their extended vehicle warranty contracts Interstate National Dealer Services "In Feb of this year I purchased a used 2008 BMW 550i. The dealership offered an extended warranty through Interstate National Dealer Services (INDS, Inc.), I opted for the Copper..." Read more Heartland Rvs - 2011 Heartland Elkridge rv Heartland Rvs "Bought used after 5 times, like new...other than, hot water tank had a hole in it from manufacturer skid, exterior door had cracks vertically (we bought new altho they said..." Read more CONSUMER ALERT: Roca Labs, Don Juravin and Gastric Bypass Alternative unveil new invention called the "Magic Night" pill Roca Labs "Consumers should be very, very careful when dealing with important health issues like weight control and seeking real medical professionals versus quack internet sales guys like Don Juravin a.k.a. (..." Read more Fire Fly Hoverboard - Totally Ripped Off Son Has No Christmas Present Fire Fly Hoverboard "Here is my story, I had purchased a Lamborghini 8 Houverboard from firefly, for a Christmas present for my son, after using it for only 10 days it started beeping..." Read more