Touch Of Modern - Legitimate retailer :)

I've ordered a keychain from them without any problem.

I recently ordered a glowing lightning charge cable from them, however when I received it in the mail (quite quickly for them!), I discovered that it was not functioning correctly. I immediately contacted customer support through email, and within the hour received a reply asking me if I wanted a replacement or a refund, to which I replied that I would love to have a replacement. Less than 2 minutes later this person replied and said that they would have one shipped to me.

I am confused by all of the complaints about customer service, I have been extremely pleased.

While I was writing this review I received an email (about 5 minutes after the email saying that they would have one shipped to me) covering my replacement

This review is a subjective opinion of a user.
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More Review Details

Value for money
Customer service
Exchange, Refund and Cancellation Policy

  • What I liked
    • Price
    • Modern design
    • Customer service
  • What I disliked
      No items

Reason of review:
Good customer service
Product or service
Glowing Charge Cable
Review category
Footwear and Clothing
review #744059

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