Most helpful review
New Reviewer

You have to provide your e-mail, before viewing their web site - DUMB !!!

After personally working in National and International Marketing for over 40 years, I am amazed how a company ( Touch of Modern ) can spend millions of dollars on National TV commercials to bring potential customers to their web site, and then immediately provide a...
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71 comments
#2104044

Amen!

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ID
#1331736 Review #1331736 is a subjective opinion of poster.
Location
San Francisco, California
Product
Touch Of Modern Website
Reason of review
Bad web site Home Page. Stupid Marketing Philosophy.
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Gone Downhill

I've been a customer for over 4 1/2 years. To be honest, I never had an issue until this past year. They have been TOTALLY late on my orders (months!) and when I have the option to cancel the order, they tell me, "NO, sorry you cannot." Even though I purchased it...
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ID
#3829932 Review #3829932 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Where is my order?!

Touch Of Modern - Where is my order?!
I ordered watched on 5/23 and still havent received tracking number or any information on where is my item? I DO NOT want store credit! I want my order or my money back ASAP!
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ID
#3826858 Review #3826858 is a subjective opinion of poster.
Pros
  • There is no pros
Cons
  • Length of time for delivery
Loss
$1300
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

You guys suck will never buy anything again

Communication is terrible no answer text Product is always late no one seems to care they just want the *** money I want my *** money back

User's recommendation: *** no.

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ID
#3819718 Review #3819718 is a subjective opinion of poster.
Location
Warner Robins, Georgia
Pros
  • No pros need customer service fourth time
  • Products
Cons
  • Doesnt return call
Loss
$200
Preferred solution
Full refund

Received the wrong product

Do notDONot only was it the wrong product, it came with the original packing slip. This slip stated one pair of brown boots size 7 brown lace up which was my actual order. I opened the package to find a Grey wool coat.I messaged Julia who was the one that answered my...
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ID
#3817487 Review #3817487 is a subjective opinion of poster.
Location
Norristown, Pennsylvania

Wow!!

Oh wow!! Just read you guys reviews and thats why I cant get help cause you guys are horrible in every way I see!! Im a new customer and I should have read the reviews and I would have never ordered any this my from your site.you got me on this one but never again, and Ill pass this experience along for sure!
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ID
#3793555 Review #3793555 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

It satisfied at all!!

Touch Of Modern - It satisfied at all!!
Touch Of Modern - It satisfied at all!!
Purchased a Ghost Hunter black mini bow and it didnt come with any directions at all!! and Im a brand new customer, I love the site and whats on it, And so I hope this is not something that Im going to regret doing. Im texting and calling and emailing as instructed and its not going well at all!.please respond!

User's recommendation: Don’t have in yet.

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ID
#3793518 Review #3793518 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Orderd a product and there are no directions for it to be assembled

Touch Of Modern - Orderd a product and there are no directions for it to be assembled
Touch Of Modern - Orderd a product and there are no directions for it to be assembled
I ordered a product from you guys, and you didn't send me any directions for assembly at all!! I didnt get any accessories with it such as pins or anything to shoot as Ive seen on other sites that sale these. Im felling really takin advantage of right now, and Im a first time costumer. I cant even get my money back cause there or no refunds or exchanges. I have left my number and email someone needs to contact me ASAP!

User's recommendation: Not at this moment cause this is starting to be a headache for sure!!!!!!!!!!!!!!!!!!!!!

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ID
#3793494 Review #3793494 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

No order received, won’t respond to email inquiries.

Ive emailed TOM about my order, and I only get an automated response. I placed the order on June 2, 2022. It has an estimated delivery of 2-3 weeks. Order hasnt shipped and its July 14, 2022. And they have already charged my card!

User's recommendation: Don’t shop here!! It’s a rip off!!

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ID
#3759401 Review #3759401 is a subjective opinion of poster.
Location
Heflin, Alabama

My order

Just trying to see if my order went through didn't get confirmation the email address was wrong it should be kevinford829@***.com not yahoo
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ID
#3733403 Review #3733403 is a subjective opinion of poster.
Location
Atlanta, Georgia

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Verified Reviewer
New Reviewer

Item not arrived

Item you sent by FedEx did not arrive even though FedEx tracking said it was delivered, item value over 600.00
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ID
#3710737 Review #3710737 is a subjective opinion of poster.
Location
Hazle, Pennsylvania
Loss
$647
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

The worst customer service ever!

I am very unhappy with your customer service. We have one order which has not received a return authorization number after many attempts. Another order which we received that we didn't order. My Phone number is: 786-200-****

User's recommendation: Do not buy anything from this company!

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ID
#3651241 Review #3651241 is a subjective opinion of poster.
Location
Miami Beach, Florida
Preferred solution
Full refund
New Reviewer

Fraudulent order

I was billed for a fraudulent order and despite multiple emails received no response. Company is terrible.

User's recommendation: Avoid this company.

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ID
#3634626 Review #3634626 is a subjective opinion of poster.
Location
Lexington, Kentucky
Cons
  • Zero customer service
Preferred solution
Retraction of billing

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Mar 7, 2022

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Changed email address have had several strokes have not received my order have no order number

Update by user Jun 23, 2022

Company fixed the issue and I have been provided with full refund.

Update by user May 23, 2022

Not yet they want order number and I don't know it

Original review posted by user May 23, 2022
Had several strokes and I changed my email address and I haven't received by order and I don't have order number just c.c. receipt. Nobody to talk to on phone???

User's recommendation: Can't reach by phone! Make sure you have help if you can't text!

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Resolved
ID
#3603611 Review #3603611 is a subjective opinion of poster.
Location
Anchorage, Alaska
Pros
  • Great products
Cons
  • Cant reach by phone
Loss
$72
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Doesn't pay vendors

Im a vendor with Touch of Modern and we did 3 campaigns with them last year that they never paid for (9 months late on payment now). Ive tried reaching out to a dozen people on their team and have not had ANY response whatsoever in months. Were a small business so as you can imagine, this has been very damaging to us.
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ID
#3585597 Review #3585597 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
Payment for 3 outstanding invoices
New Reviewer

They're running a scam by taking so long to deliver your product they're pulling interest off your money with no intentions of delivering in a timely manner and what they do deliver is junk

Touch Of Modern - They're running a scam by taking so long to deliver your product they're pulling interest off your money with no intentions of delivering in a timely manner and what they do deliver is junk
Touch Of Modern - They're running a scam by taking so long to deliver your product they're pulling interest off your money with no intentions of delivering in a timely manner and what they do deliver is junk
they're running a scam by taking so long to deliver your product they're pulling interest off your money with no intentions of delivering in a timely manner and what they do deliver is junk. i ordered a close up bluetooth camera their descriptions are intentionally...
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ID
#3584240 Review #3584240 is a subjective opinion of poster.
Pros
  • Professional apoligizers distractions while they use your money
Cons
  • Crooks in my book
Loss
$196
Preferred solution
Full refund

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