Touch Of Modern
Touch Of Modern Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating from 397 reviews; only 5% would recommend. Touch Of Modern reviews show consumers are mostly dissatisfied for delays, missing shipments and limited support; many customers request a refund and report billing or double charges.
Key Takeaways for Future Customers
- Expect long shipping times and limited tracking updates when ordering unique or low-priced items.
- Prepare for slow or nonresponsive customer service and difficulty cancelling orders.
- Document charges and be ready to dispute payments if delivery or refund issues occur.
Negative Feedback / Risk Areas
- Frequent non-delivery or wrong-address shipments and fake tracking numbers reported as common Touch Of Modern customer complaints.
- Poor or no phone support with automated emails only, making refunds and order changes difficult.
- Reports of double charges, slow refunds, and vendors not being paid leading to fulfillment failures.
Positive Feedback
Customers value the interesting, unique product selection and low pricing despite service and fulfillment issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.8 star rating from 397 reviews; only 5% would recommend. Touch Of Modern reviews show consumers are mostly dissatisfied for delays, missing shipments and limited support; many customers request a refund and report billing or double charges.
Key Takeaways for Future Customers
- Expect long shipping times and limited tracking updates when ordering unique or low-priced items.
- Prepare for slow or nonresponsive customer service and difficulty cancelling orders.
- Document charges and be ready to dispute payments if delivery or refund issues occur.
Negative Feedback / Risk Areas
- Frequent non-delivery or wrong-address shipments and fake tracking numbers reported as common Touch Of Modern customer complaints.
- Poor or no phone support with automated emails only, making refunds and order changes difficult.
- Reports of double charges, slow refunds, and vendors not being paid leading to fulfillment failures.
Positive Feedback
Customers value the interesting, unique product selection and low pricing despite service and fulfillment issues.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chico, California
Thumbs up
Like I said, I havent had any response yet Hopefully you guys gotta touch them and then they can get in touch me again to email
New Orleans, Louisiana
Cancel order
I asked for my order to be canceled, but I was charged anyway NOT happyhave a phone, in which you would be able to talk to alive human!!!
Philadelphia, Pennsylvania
I made an order on September 10 I still haven't received my watch
Order was made on September 10 waiting time is ridiculous today is October 9 still haven't received my order or no correspondence I would accept a refund
User's recommendation: never!
Portland, Oregon
No one will help me
- - Double charged for a projector.
- - No clear resolution; redirected to a different link; long phone wait.
I ordered a projector- an got double charged. No one can answer me or they just send me to a different link.
Nothing is making sense.
I just wanted to order something an go about my Saturday, an now Ive been on the phone for over 2hours.
Seriously the most frustrating thing is, You trust a website that Ive spent a lot of $ an you cant get the same respect back. Very disappointed
San Francisco, California
You have to provide your e-mail, before viewing their web site - DUMB !!!
- - Homepage sign-in gate blocks viewing products and disrupts the experience.
- - Mercedes lets you view products without providing info.
After personally working in National and International Marketing for over 40 years, I am amazed how a company ( Touch of Modern ) can spend millions of dollars on National TV commercials to bring potential customers to their web site, and then immediately provide a barrier on their initial Home Page to disrupt the User's interactive experience. I liked the Television commercial and wanted to see a product shooting a fireball from someone's wrist.
Instead of building on my excitement, I am immediately given an assignment ( providing an e-mail or Facebook account ) to earn the privilege of continuing past their gray, black and white photograph of an empty office cafeteria table. The decision to present the company as some, high-end, exclusive club before I can actually view products is just stupid, arrogant, and insulting. As a potential customer, I want to find out about the company, before I reveal personal information about myself. The last thing I want as a consumer is to provide contact information to a web site I know nothing about.
Touch of Modern's sign-in requirement screams, we want to send you future e-mails about how great our offers are. That projects SPAM and a reluctance on some User's part to participate.
I am one of those potential User's who chose not to play Touch of Modern's phony, high-end club, membership game. When I go to: www.mercedes-benz.com, I do not have to provide information to view their high-end, quality products.
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFox23recon@***.com
You hung up the call before anyone responded. I really like your site but uour customer service sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to place order online.
Cannot place online order and at this time I am totally confused how to order items. Site is difficult to navigate.
User's recommendation: Check before ordering if you have a password.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem with receiving my items.
- - My order shipped but not received due to the address number missing.
- - It takes long to receive packages; I fear the upcoming one won't arrive.
My recent order was shipped but not received because you guys did not put the number of my address on there. I also have another package coming and I am afraid that it won't make it.
Period. It takes a long time for the package to be received.
This has happened before and I really like your products. If you can look, you could see that there were some that I'd never got and I order from you guys often.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo product sent
- - Almost a month after purchase, the product hasn’t shipped.
- - Reached out twice more with no response; paid 140.00; no cancellation or refund offered.
I ordered an item from Touch of Modern over a month ago. It was 172.00 after their expensive shipping charge.
They sent me a tracking number that doesn’t work and they can’t tell me where my item is. I have reached out to them numerous times and I still do not have an answer.
I heard from them once they said my product would ship soon. Its been almost a month since I made my purchase and I still do not have my product.
I reached out to them twice more and havent heard back from them. I paid 140.00 for this product and I want it.
They said no cancellation or refund. Please help.
Anna L.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerORDERED ITEM 3 MONTHS AGO:HAVE NOT RECEIVED IT YET. 8-6-24 THRU 11-9-24
No communications for a week from them, no resolutions, in fact they removed the unfulfilled order from their servers.
NO RESOLUTION AND NO DELIVERY
The item was supposed to be delivered in 5-6 weeks. As of today, 12 weeks have passed with no delivery - no explanation or promise of delivery.
- Unreliable no reliable customer service contact refuseignore
Preferred solution: Delivery of order and a full refund of monies, NOT ANY TYPE OF STORE CREDIT OR ORDER DISCOUNT
User's recommendation: AVOID AT ALL COSTS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order
- - Order sent to the wrong address.
- - Unable to reach a real person about the order.
- - Needs a callback at 803-580-**** to resolve.
You sent my order to wrong address and now I can't seem to talk to an actual person about my order. Somebody needs to call me back about my order at 803-580-**** before I go see my attorney and start process against your company on false information and wrongful stealing my money..
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer3 months and no shipment/delivery of order
They have stopped communicating with me and deleted my 8/6/24 order from my account page on their website and refused to respond to my request for the reasons and update.
After an untold number of (11-13) email messages, phone calls and text messages since the order was placed on 08-06-2024, it is 11-09-2024 and ny purchase has not been shipped
User's recommendation: AVOID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn’t get my coat and you sent it to a wrong address
I dont know but call me would help to get it correct you guys *** up my order address my phone is 646648****
E-commerce Talks
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave no received my order
I payed for a hatchet on my credit card and never received it.
Have not received my order and the amount of my order has already been charged to my credit card. I have not received any response from the company regarding my order.
Lakeland, Florida
They dont pay their bills. STAY AWAY!
They owe us over $15,000 They simply just don't pay their bills so fair warning to all product companies
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFormer vendor
They are never going to pay former vendors so no it will never be resolved. And they continue to not pay current vendors.
This is a scam company and all vendors should be cautious. On top of that customers don’t get what they ordered because vendors aren’t being paid.
Ran a sale, got paid late. Ran another, bigger sale and never got paid.
Sold close to 100 units of hand-built items. Lost over $20,000 between payments, time, and production materials. Tom was bought out; such BS. All the same people are still there.
They have and continue to screw vendors. Do not buy from ToMo.
If you're a customer and you don't get your product, it's because they do not pay vendors. If you're a customer and did receive your product straight from the vendor, they still do not pay vendors so vendors constantly and consistently are being screwed.
- There is no customer service
- Do not pay vendors
- Take advantage of small businesses
Preferred solution: There is nothing “to” get
User's recommendation: RUN
About
Touch of Modern is an online service specializing in design things from all over the world. The company was created in 2012. Customers can find a lot of exclusive things on the company’s website. There are such products as watches, lanterns, furniture. Even men’s underwear and silk covers are presented there. Touch of Modern can help every customer to decorate house with a great taste. ToMo offers up to 70% off for the products of new designers. Every client gets $20 discounts if invites a friend to buy something. A friend if offered $10 off during the first purchase.
Touch Of Modern is ranked 685 out of 6531 in E-commerce category
USA
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Amen!
Brave browser cannot block the sign in widget, U Block Origin will not block it either. I guess I can exist without visiting their crap web site.
2021 , and some still think consumers are dumb , they don’t get my money
Today is June 11, 2020. TOM still requires the POTENTIAL client to disclose contact information to enter their site.
I also saw a commercial on television that offered innovative products though an online shopping experience. The company's decision to require POTENTIAL clients disclose email/FB accounts makes me believe they spend all the advertising money in order to collect active account information rather than to market innovative products. I did not enter their wed-space bc they only get one chance to make a first-impression. My first impression is that they are at best deceptive.
There are plenty of honest business people marketing valuable products that we should be supporting. Shunning businesses with intrusive marketing practices gives us a strong voice in how MODERN products will be marketed. IDK if this company has products with a touch of Modern bc their antiquated marketing gives the appearance of deception. - funny, as I complete this post I see I have to provide an email.
The difference is; I was able to enter, explore, read, and reply b4 I was asked to provide my contact info. Also, there is a logical need for it if I was to see future comments.
I STRONGLY WONDER IF TOUCH OF MODERN IS ANOTHER COMMINST CHINESE SITE!
obviously they have no inventory. Shipments from China are running behind schedule
sounds like a scam to find lists of gullible people who like gimmicky products. Such a list would be people easiest to influence politically.
Agree!
I too chose not to join the elite by providing my e-mail address. I won't be buying anything from Touch of Modern.
Can't agree with you on M-B though. Worst purchase I have ever made.
I agree with you on not agreeing with me about M-B. I drive a 2008 JEEP Commander.
I was just using M-B's website as an example of a company not preventing potential customers from having access to their product information. Lee.
Agree
Guess they don't want my business. If I have to create a log in and password, just to see their products. They can forget me as a customer.
Touch of modern suck it!
I have to agree on the advertising approach... evidently their ad company is terrible
Agreed, i hit browser back then asked google why. Found your site. I wont play their game but they have neat stuff on the commercial.
I agree
Touch of Modern. Same thing for me, I’m a multi millionaire, but there is no way that I’m giving out personal information to browse a site.
Crazy, I can’t imagine the hundreds of thousands of potential customers that leave the site because you are forced to give email information up front. Stupid marketing process that’s going to kick their but into bankruptcy.
I probably would have spent thousands on their site, but won’t be happening. Fire the fool that set up this site.
I’m a “touch of pissed” off at the arrogance of a company that expects my info before seeing what they’re selling. I wouldn’t buy stock in this company!
This company is a fraud and will not even call you back if you have a return. I recommend every one to report this company to state of califora dept of consumer affairs so they can be reported.
Agreed, requiring an email to view the site is ridiculous. I immediately turned away from the site - they lost a potential customer.