Not resolved

I ordered twice and both times I have had to deal with customer support because my product was late.Each time, it was a nightmare and took so much time before I could get an answer.

All the staff did was try to stall me and give more and more store credit. Never were they able to give me an ETA. Also, they many time they have closed requests without even answering them. As far as the product itself, I was satisfied with the first order, but I am still waiting on that second.

I guess you can have a good experience with ToMo as long as you don't have to deal with their terrible customer and as long as you don't care about when you will receive your order. I will be removing the app and un-subscribing from the website as soon as my 2nd order turns up.


The attached file shows how many attempts of contacting them I have gone through to finally get an answer.I suspect they did not have any answer to give me as to why my order was late and decided to wait until it was finally ready to be sent to answer me.

I liked: Product selection, Modern design.

I didn't like: No refund policy, Customer service, Delivery.

Review #836838 is a subjective opinion of a user.

Discounts and Special Offers
Value for money
Product or Service Quality
Delivery Service
Customer service
Diversity of Products or Services
Advertised vs Delivered
Price Affordability
Exchange, Refund and Cancellation Policy
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

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