Sarasota, Florida
1 comment
Not resolved

I purchased a very expensive set of PORTO stemware as a gift from T.o.M.. I bought it in early February for an anniversary March 21. It finally arrived in the second week of April.

The items were described as stemware perfect for *sipping* port wine, being 7 inches tall. The items which arrived were almost twice that size, capable of holding about a half a bottle.

Port is expensive and vinted to be enjoyed in small snifters an ounce or two at a time.

These are utterly useless for that purpose.

Customer "service" took a week to respond to my email in which the suggested I read the original listing once again, they didn't specify but I assume because it stated the sale was final. Had the items i received been the items described on the original listing I would understand, but they didn't so I'm not sure how the sale is final, except that T.o.M has decided that unilaterally.

And o yes, when they respond there will be 2 lines in the beginning of the email asking you you to rate there service: "Yes, Im satisfied" and "No, I'm unsatisfied". Clicking "unsatisfied" immediately closes your ticket and I assume satisfies the corporate beancounters if not the customer.

Review about: Touch Of Modern Return Policy.

Review #827410 is a subjective opinion of a user.

PRODUCT OR SERVICE Veritas Crystal Port Glass
Reason of Review / Monetary Loss Poor customer servive / Not specified
Preferred solution Not specified

Had an Experience with Touch Of Modern?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1157332

so in the end Touch of Modern made me well, gave me a store credit for the glassware.

—not sure what to do with these ginormous wineglasses, but perhaps I'll think of something.

You May Also Like

Touch Of Modern Shipping Service Review Touch Of Modern "Despite the product I purchased being in the "holiday sales", ordering on December 2nd, and the ordering form saying shipping within 1-2 weeks, I will still not recieve the product..." Read more Touch Of Modern - Review about Compact Key Holder from Houston, Texas Touch Of Modern "Bought key smart 2-10 keys version but received 2-4 keys version. Didn't accept returns. But my money I paid for it better goes to them and I got the cheap..." Read more Touch Of Modern - Not as advertised Touch Of Modern "ordered an architectural drawing of a tv show set -- on the website it showed it nicely framed - no where on the website did it say it would..." Read more Touch Of Modern - Don't do it. Touch Of Modern "I have issues with an order that was submitted without my consent. An order that arrived where the shirt was torn. And no one will return an email or a..." Read more Peltz Shoes tried to scam me! Peltz Shoes "I purchased a pair of size 8 shoes from Sears online. Sears confirmed receipt of my order. Sears emailed me when they processed my order and shipped my purchase "from..." Read more Steinhafels Wharehouse Steinhafels "We bought a dining room table. When the dining room table was delivered the delivery team could not have been more rushed to get me to sign off and let..." Read more AILIHEN C8 Headphones with Microphone and Volume Control Ailihen "Ok, let me first say, I NEVER write reviews! But the seller followed up with an email and I have been so incredibly happy with these headphones that I decided..." Read more CONSUMER ALERT: Roca Labs, Don Juravin and Gastric Bypass Alternative unveil new invention called the "Magic Night" pill Roca Labs "Consumers should be very, very careful when dealing with important health issues like weight control and seeking real medical professionals versus quack internet sales guys like Don Juravin a.k.a. (..." Read more