Touch Of Modern Customer Care Review from Lansdale, Pennsylvania
I got an IWC watch that was perfect, even though I did not receive additional photos as requested.I tried contacting them multiple times and got no response for days.
I was very apprehensive considering i paid $5200 for the piece, but thankfully it was not defective.
Last we i received a 12 watch winder that I paid $1200 for- it had an obvious scratch and small dent on the front panel. I have contacted them everyday for the last 6 days... No response.
The have the WORST customer service I have ever witnessed. If I don't hear back from them soon I'm going to call my credit card company and dispute the charges because this company does not stand but thier policy of 24 hour respond time. I wouldn't mind if the product was a few bucks, but $1200...
Thats unacceptable.Their stuff looks cool, but I will never buy an item from their that costs more than I don't mind flushing down the toilet.
More Review Details
|Value for money|
|Advertised vs Delivered|
|Discounts and Special Offers|
|Product or Service Quality|
|Diversity of Products or Services|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Quality of product
- Slow delivery
- Poor customer service
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