I've been a loyal customer to Touch Of Modern having placed several orders on items that seemed really great, but have been very disappointed in the end.
I've had 3 separate incidents where I needed to contact their customer support and each time has been a terrible experience. I've had 1.) Defective products, where i was told to contact the manufacturer because they offer no assistance. I received no response after several attempts and gave up. 2.) Extremely late orders where their "4-6 week shipping time", which is already ridiculous takes significantly longer. 3.) Deceptive advertising, where the item received was completely different than what was displayed in their daily spam emails.
In the end, their customer service is extremely slow and unwilling to help after I've ordered a significant amount of merchandise from them. Roll the dice on getting something that is either decent, just ok, or terrible - if it's the latter, you're stuck with it. Thanks for nothing, ToMo.
This person wrote the review because of poor customer service at Touch Of Modern. Reviewer claimed that he or she wants Touch Of Modern to issue a full refund.
The most disappointing in user's experience was slow delivery, customer service and deceptive advertising. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
Also, this reviewer considered the following company: Amazon. We collected other reviews about products and/or services offered by Touch Of Modern and touch of modern customer care for you to read. This information may help you with your purchase decision.